Sent: Wednesday, April 25, 2007 2:53 PM
Subject: Kevin - Service

Kevin,

As you know I picked up my M3 this morning after some clutch and shifter work. I just wanted to thank you and whoever worked on the car. The car feels better than new and drives great. Thanks for all your help and patience. You listened to my concerns answered all my questions and made perfect recommendations. The car is exactly how I want it. You do a hell of a lot more than sell and install parts. You help people make good decisions to realize the car of their dreams. You can’t put a price on trust. When I decide to do more with the car it will only be through Turner Motorsport.

Good luck with the rest of the racing season, I will be keeping track and routing for you guys. Hope to see you in person at Lime rock.

Marty

Sent: Friday, February 02, 2007 11:13 AM

You carry so many products in an easy to search manner. Your prices are also lower than anywhere else I've looked, I plan on using only TMS for my upcoming M3 build. I have never been more impressed with any single company.

Sent: Friday, January 26, 2007 12:57 PM
To: Doug Mahar
Subject: RE: Thank You!!!

I’ve been buying stuff from you since 1997 and have NEVER been disappointed.

Bruce B.

Sent: Friday, January 12, 2007 12:56 PM
Subject: order....

You guys are quick. Some of the best and informative customer support I’ve ever experienced.

Keep up the good work.

Mike D.

Sent: Wednesday, December 13, 2006 5:41 PM
Subject: Just a little feedback.......

Greetings,

Richard B. here, fairly long time CCA'er('91). Although I have been a TMS mail customer in the past, I recently had work done in your shop for the first time and thought you might like some feedback. I brought my '95M3 in for reinforcements before a planned winter project suspension upgrade. I drove the car up from CT and stayed overnight, so basically, I was in your guys hair for two days (Nov 30/Dec 1). Kevin Holmes handled my questions both before hand via email and in person as the work was done with patience and good humor. This was not easy, as I tend to be the type with lots of questions and I'm a little.....uh.....particular, would be a generous way to put it (my wife would use much stronger language). I am singling out Kevin for ridicule since he was my primary contact, but actually everyone that I had contact with at TMS handled themselves in a way that made me feel comfortable and happy that I choose your shop for the work. The work was done quite efficiently so there was time to add on the oil pan baffle kit and "secure" the oil pump nut while the front subframe was off the car. And while I don't know anything about the business end of running a shop, I think I have been around enough specialty car shops over the years to know when I'm getting good value for my "car budget" dollar. And that's exactly how I felt when the tab was added up: I feel like I got a lot of quality work done in a short time for a very good price. So Kudos to you for running such an operation.

Richard B.

PS Thanks for all you've done over the years for the CCA and for the marque in general.

Sent: Monday, October 09, 2006 10:41 PM
Subject: RE: Thank You for Shopping with Turner Motorsport

I just wanted to reply and tell you thanks for the AWESOME shipping, and even more the chip is incredible!! I love it. I feel a difference and my car runs sooo smooth now. That's all I have to great product.

David P.

Sent: Tuesday, October 03, 2006 10:25 PM
Subject: Hawk HPS Street pads

Hey Doug, I just want to thank you guys again for promptly shipping the Hawk pads out. I've got the brake package installed and what a difference! They are great! No noise, hardly any dust so far. I'm definitely looking forward to future purchases from Turner Motorsport. Keep up the great work! Thanks again!

Smith S.

Sent: Wednesday, September 06, 2006 4:57 PM
To: Doug Mahar

This is why I keep coming back to you. Anyone can sell me piles of parts, but you have been a treasure chest of real information. This was extremely helpful, and fast!

Around here we would say; 'You da man, dog'

It just doesn't sound right coming from me.

Thanks Doug!

Sent: Friday, June 02, 2006 6:08 AM
Subject: Thanks for your AWESOME service!!!

I just wanted to thank you guys for the outstanding service during my most recent order experience. I called on Tuesday morning asking about M3 Euro rotors and Axxis pads for my car. I wanted to have them for an event this weekend and Doug took good care of me. He assured me that they would be delivered before the end of the week using ground shipping and saving me a lot of $$$. Well, they came in last night and by midnight they were in my car!!!

Thank you guys again!!!

Juan C

Sent: Friday, April 28, 2006 6:09 PM
Subject: RE: Thank You for Shopping with Turner Motorsport

Doug,

Thank you very much for your help. You have been easy to deal with and always got back to me quickly, I really appreciate it. I am sure I will be shopping with you in the future.

Thanks again,

Cameron

Sent: Friday, March 31, 2006 7:27 PM
Subject: Order comment

Hi,

My car is now more responsive, more fuel efficient, and smoother at idle. Thank you gents.

Sincerely,

John H

Good luck at the track, will see you all there!

Steven M

Sent: Monday, March 06, 2006 11:46 AM
Subject: recent work/upgrades

Hello everyone,

I just wanted to drop a note about my recent service/upgrade experience at TMS. Turner is located over two hours away from where I live yet dealing with getting the car there and picking it up was well worth it! Kevin, in service, was extremely helpful from the very beginning in choosing what parts and upgrades would suit my needs on my '98 M3 sedan. When I brought the car in, everything was thoroughly prepared for me and the car actually went in the shop while I was still there. The work was completed in a timely fashion and the car was ready on time. Not only do these two events rarely occur in today's "service" arena of shops, but all the parts and work, appear and perform as advertised, discussed, and anticipated! I have driven well over 2 million miles and owned numerous interesting vehicles. I have dealt with many marque dealerships and numerous private shops throughout the Northeast and I can't say that I have EVER had an equal, never mind better, experience with a service shop! So thank you one and all at Turner Motorsport, and I will happily return to your facility for future work and give you folks glowing reviews to any one who will listen!

Thanks again, 

David S.

Sent: Sunday, December 04, 2005 1:14 AM
To: Doug Mahar
Subject: Re: E36 M3 Track upgrades

Doug: I wanted to update you on the track performance of my 95 E-36 after we installed suspension parts you recommended. Briefly, our 95 E-36 M3 with 36K mileage seemed to be rather twitchy on the track, and took a huge amount of attention to manage the transitions (and keep pointed in the general direction we intended). After adding the front X-brace and solid trailing arm links, the car developed the snap oversteer, which we discussed a few weeks ago. I'm sending you this feedback fyi so you can add this to your own personal knowledgebase.

Our objective was to see if we could clean up our act at the track, and maintain as much street character and curb clearance as possible. We installed the TMS chassis reinforcement kits front in front, but found that BMW motorsports had installed the reinforcements in the rear. We installed the aluminum/rubber rear shock mounts, bushings, and the new contained-rubber trailing arm links at the rear, and front bushings in front. We installed a set of the TMS sway bars. We elected to save front shock tower reinforcement install until we put the adjustable shock mounts and new sport shocks in.

Track performance was improved 90% with transitions being very easy to manage, flat, tenacious cornering, and very little rebound (with existing original shocks and springs). In fact, the car was pretty quick, even surprising me with some scary fast trips through a favorite chicane at Firebird Main in Phoenix - all on cheap street tires.

The only remaining issue is that the car does have a little rake, as the rear ride height appears to be a little higher than the front, which I expect is the correct factory M3 setup. This seems to cause just a little tail wiggle. Under threshold braking, track variations would sometimes twitch the back one way, just before I would turn in, sending the rear the other way. I learned to turn in just a touch during heavy braking to trigger the wiggle in the direction it would go at the real turn in point. Worked great. We are hoping to retain the stock ride height (especially the front curb clearance), but may consider dropping the back just a touch to see if we take the little touch of tail happiness out.

Over all, I would say the addition of the new compressed rubber trailing arm links, rear shock mounts, bushings and TMS sway bar kit has been a killer success. On the street I have no additional noise, although the tar strips on the pavement are a bit more firm. This is a joy to drive. Thanks for the counsel and the neat products.

CP

Sent: Friday, December 02, 2005 12:10 PM
To: Drew Ingram
Subject: Re: TMS ORDER #18144 (thermostat housing)

Hello Drew,

Thank you for the information. I received my parts and was very happy with your company...parts, customer service, timeliness... Have a wonderful holiday season and keep up the good work!

Diane from Florida

Sent: Friday, October 21, 2005 1:08 AM
To: Doug Mahar
Subject: RE: Thank You for Shopping with Turner Motorsport

Thank you.

Sincerely,

Matt P.

October 2, 2005 was a perfect day for records to fall at Watkins Glen , New York. Freshly vacuumed track, 59 degrees, and a bright sun warming the surface. The event was a 45 minute sprint race run by BMW CCA club racing at 10 A.M.

The car is a 1995 BMW M3 made into a M3 lightweight in H stock. This M3 had been a very sick example till it received the Turner stock Suspension and Jim Conforti's software from Turner.

Each year this car ran better and faster with prefect reliability. The new Goodyear's completed the package and contributed to a lap of 2:16.23.

This is a Hs record and probably a street stock track record. Yes the car is licensed, inspected, insured, and totally street legal. Yes my insurance agent lost his hair. He will remain nameless.

Street stock is defined many way's ,but regardless this is a very fast street car. Especially in the rain when a stiffer prepared suspension causes panic. I have stayed in stock class because of this great suspension and the reliability of a stock setup.

#555 HS is driven by Steve Mertz a longtime BMW CCA member and track junkie.

Steve is a Pharmacist and car guy from central Pennsylvania. His wife sports a 1.9 Z3, daughter Megan a 325 ix, Kelly a Mini "S", son Erik is 15 and looking (make is rear wheel drive son!).

A note on the picture the two white cars behind Steve are well driven prepared cars and the red bmw is a super modified. The white E 30 J stock is Danny Summers a very talented driver and new Dad.

The memories of this race will last a long , long time.

Steve Mertz BMW CCA club racer #555 HS

Sent: Saturday, October 01, 2005 4:16 AM
To: Doug Mahar
Subject: Customer Feedback

Tuner Motorsport,

I just wanted to send you a note to say Thank You for your excellent customer service! In particular, thanks to Doug for discussing my concern on the phone and being so helpful. I noticed Doug had shipped the item to me only hours after I had ordered it. As a result I was able to order and install the Bilstein PSS9 system on my car all within a week!!! This is the first time I have ordered a ticket item from the US and if this experience is anything to go by, I am sure I will be ordering more parts from you guys. 

Thanks once again for proving me with a great shopping experience!!!

With kind regards,

Saj

Sent: Tuesday, September 27, 2005 1:19 AM
Subject: Customer Feedback

Turner guys,

Just wanted to thank you guys for my order. Replaced the entire suspension front and rear. Every item came in when it was supposed to, and every item was exactly what I ordered. The car's handling is incredible. Thanks again. Look forward to doing more business with you guys in the future.

Pete
Pueblo, CO

Sent: Tuesday, August 30, 2005 12:49 PM
Subject: Thanks!!!

Will,  I just wanted to send a thank you to you and your team at Turner Motorsport. I really appreciate the great lengths that your company, and very special people in that company, go to treat us. Not just as another customer, but as a valued friend of Turner Motorsport.

As always, picking my car up was fantastic. Since I decided to make the trip rather unexpectedly, Dave was willing to go above and beyond the call to stay late, and allow me to get my car that same day, even though it was rather late in the evening (7:30pm), and everyone had gone home for the day. The car was as promised, and I was VERY pleased with how the work went with it.

I know you might not always get the praise you so richly deserve, but realize this: My decision as to whom I take my car to for work, is a testament to your business practices. I would not be willing to drive 435 miles and 6 hours each way if you were just another "import" shop that "works on BMW's". I have NEVER been mislead by anyone at your shop about anything, and feel a certain bond to the real enthusiasts that work there. All the people in sales, Doug, and Drew especially for taking time to answer my questions about parts from time to time. The guys in service, especially Kevin (for being so patient with me), but also Dave, and Stefan, and anyone else who has worked on our vehicles, have been great. And especially to you, for taking a chance all those years ago, and starting your own business. The BMW community is a much better place with Turner Motorsport a part of it.

Many thanks from my family to yours for another job well done. And as always, when it comes time to have major work done on my car, Turner Motorsport will always be my first and only choice for that work. Thank you.

Sincerely,

Trevor and Family

Sent: Friday, August 05, 2005 5:16 AM
To: Tom Masiero

Hi Tom!

I received the parts this morning, very quick! I’d like to thank you for your crisp service and the nice chat we had, very impressive and far ahead from other companies I’ve dealt with! The camber plates were super in finish, design, quality and price! I’m very happy and I’m sure that my customer will be as well!

Thank you so much!

Best Regards and have a nice weekend,

Torbjorn
NEED FOR SPEED
Malmoe, Sweden

Sent: Wednesday, July 27, 2005 3:14 PM
To: Doug Mahar
Subject: Re: Thank You for Shopping with Turner Motorsport

Doug

I installed the Conforti chip and cold air intake on Sunday. What an improvement!

I have been driving my 325is stock since new in April 1996 other than some springs and 225/50-16 tires. Now I am wondering why I did not do this years ago. It is like having a new car. I just love it.

Keep up the good work - great company and great products.

Thanks.

Michael

Nolan

Sent: Friday, April 08, 2005 2:33 AM
Subject: RE: TMS ORDER #13780 

Hi Doug,

I got my Competition Package wheels today. I just wanted to say thanks for doing an excellent job on the packaging. I appreciate the effort as the wheels are very expensive. I will definitely shop again at Turner.

Regards,

Mike

Sent: Saturday, March 12, 2005 9:52 PM
Subject: A Happy Guy...

Hi Turner folks...

As my '98 M3 Sedan approached 100k, it came time to replace/upgrade both suspension and brakes. Over the last two months I've ordered a whole bunch of parts from you folks. From the first contact on the phone to the feel of my little hot rod on the drives I took after the work was done, I have nothing but compliments for you. All the questions were happily answered, everything came on time and as ordered, and the quality of the parts impressed my techs as they did the work and me as I drove away.

I've been watching the Turner M3s race for many years now, and have been impressed with their preparation and performance. When it came time to pull the trigger on my project I decided to give you folks a call, as you seemed to really know how to make an M3 hum. I'm sure glad I did. Thanks so much...

Lindsay 

Sent: Wednesday, March 09, 2005 5:31 AM
Subject: Re: Thank You for Shopping with Turner Motorsport

Doug,

Just a quick not to say thank you for all your help. The sway bars arrived yesterday. This has been my first experience of buying parts from the US and I can say it's been a very good experience.

Kind Regards,

James 

Sent: Monday, February 28, 2005 11:26 AM
Subject: Thanks!! 

Hi,

Received my brake bushing kit last week, and installed on Saturday.  What a difference! I think this is one of the best "bang for the buck" mods you can do to MINI. Thanks for the great service.

Jim 
2004 MCS

Sent: Monday, February 28, 2005 10:14 AM
Subject: Satisfaction

Just wanted to take the time to say how satisfied I was with the service, products and the tech help that I got using Turner. First off the products that purchased for my 95 M3(alum. thermo housing, Water pump, CAI intake kit w/Conforti chip and euro HFM) came in on the exact day that was predicted and was packaged well enough to survive the trip. All of the parts fit perfectly and the installation instructions were just enough help to make the installation of the CAI kit go smoothly. When unpacking a seal for the air box was missing and with a call and a short conversation the part was on it's way and delivered in time for my weekend installation plans.

The CAI kit made a noticeable difference in the performance of my 95 M3 which is a low mileage one owner very well maintained car. The car now has a much stronger low end pull with a smooth yet strong pull through out the RPM range. I have not tracked it yet but will in April.

The tech support that I needed was minimal but answered with clear and easy to understand description.

Thanks I will be a long time customer. 

Greg 

Sent: Wednesday, January 05, 2005 11:55 PM
Subject: thank you

Turner Motorsport,

I recently purchased your cross drilled brake package and the braided stainless steel brake lines for my 2000 528i. I received them on the day you said I would. Everything was correct and fit perfect. I installed the brake kit in a few hours. Now, the car brakes better than I imagined. The package had everything I needed to install the brakes the right way. My friends cant believe how easy you made this difficult job. There is a lot of product out there. It can get confusing and can be very easy to mix the wrong products together. Thanks for taking all the guess work out of this project. The drill pattern on the rotors is the best. I have gotten many compliments. This is the second time I have bought from your web site and I could not be more satisfied. Thanks again.

David

Sent: Thursday, December 30, 2004 4:19 PM
To: Will Turner
Subject: Turner Motorsport is everywhere

So I'm flipping through the latest edition of Grass Roots Motorsports, and I come across an article of Grand-Am Cup vs. World Challenge. Of course, smack in the middle are the Turner Motorsport twin BMWs. It seems everywhere I look these days, Turner Motorsports is the team of choice for motorsports coverage and magazine feature articles.

This is a testament to your success in 2004, and I suspect a sign for things to come in the new year.

Happy new year and best of luck in the 2005 season to you, Don Salama, Bill Auberlen and the whole Turner Motorsport crew.

John "Woody" Rogers
The Tire Rack

Sent: Wednesday, December 01, 2004 10:24 AM
Subject: A Quick Thank you!

Hello,

I wanted to mention what a pleasure it has been concerning my recent dealings with TMS.

Initially I wanted to upgrade my stock M coupe suspension for a Tracquest event at Sears Point (everyone still calls it that , right?) and spoke with Kevin. I’ve been out of auto motorsports since campaigning a GT3 2002 in the Midwest quite some years ago.

Kevin accepted the challenge and I received my H&R coilovers, TMS bars with ample time to prepare for the event this weekend….Hope my OZ wheels/toyos arrive tomorrow as scheduled. Realizing I would have minimal time to “dial it in”, Kevin even gave me initial setup info for the adjustable bars, alignment settings, and break in instructions for the Hawk Blue pads.

I look forward to proceeding with the “future items” Kevin suggested. Again, I wish to thank you for the high caliber personal and quality components. In closing I would like to mention what a pleasure it is dealing with an organization that actually races, unlike the “Gold Chain” group down the street from me in Mountain View, CA.

Sincerely,

Rob

Sent: Wednesday, October 06, 2004 9:07 AM
Subject: Thanks

Doug, 

Thanks a lot the car handles like a dream. I will forward all speeding tickets your way.

Adam 

Sent: Friday, October 01, 2004 12:43 PM
Subject: Thanks for all of your help

Drew,

Thanks for all of your help with my car. The parts all fit great and work. As you can see in the attached, the result was a huge improvement.

Thanks,

Sonny 

Sent: Thursday, September 23, 2004 12:46 AM

Doug,

I just wanted to say I just received my shipment for M3 brake package. You Rock, thanks for everything once again. Great service from beginning to end.  It looks even better than I could have imagined. You have a loyal fan now.

Eli

Sent: Wednesday, September 01, 2004 9:16 PM
To: Will Turner
Subject: Re: S14 Engine Rebuild Order

Will:

Turner Motorsport is my favorite place to purchase BMW parts (and my son Matt's also). You guys have a great selection, excellent advice and outstanding service. It's also nice to be able to talk directly with the President for advice!

I look forward to meeting you in October at Laguna Seca.

Dave

Sent: Monday, August 02, 2004 11:34 AM

Subject: TOURING CAR CHAMPIONSHIP SERIES

IT IS FRUSTRATING TO HEAR THAT YOU GUYS ARE PENALIZED WITH SUCH DRASTIC ENGINE LIMITATIONS AND WEIGHT ADDITIONS JUST BECAUSE YOU GUYS PUT TOGETHER SUCH A GREAT RACE CAR. THESE "REWARDS" DO NOT SEEM TO BREED GREATER COMPETITION THROUGHOUT THE CHAMPIONSHIP SERIES. IT IS ALMOST AS IF THE LEAGUE OFFICIALS ARE SAYING IT IS O.K. THAT THE OTHER TUNERS AND MANUFACTURERS CAN'T PRODUCE A RACE CAR THAT CAN COMPETE WITH THE TURNER MOTORSPORT BMWS. WHAT INCENTIVE DOES THIS GIVE THE OTHER TEAMS TO BUILD A BETTER, MORE ADVANCED MACHINE? IT SEEMS TO ME THAT THE OFFICIALS ARE PUNISHING THOSE WITH THE BEST DRIVERS AND OR PERFORMANCE PRODUCTS. IT IS VERY IMPRESSIVE TO SEE HOW WELL YOU GUYS PERFORM WEEK-IN AND WEEK-OUT AND SPEAKS VOLUMES FOR YOUR COMPANY. EVEN IF THE REWARDS SYSTEM DOESN'T CHANGE, I AM SURE THE TURNER MOTORSPORT CREW WILL FIND A WAY TO OVERCOME THIS CHALLENGE.

I HAVE BEEN VERY SATISFIED WITH EVERY PRODUCT I HAVE ORDERED THROUGH YOUR ESTABLISHMENT AND EVERY TRANSACTION HAS BEEN VERY SMOOTH FROM THE BEGINNING TO THE END. I AM LOOKING FORWARD TO PURCHASING A CONFORTI ENGINE PERFORMANCE CHIP AND A COLD-AIR INTAKE FROM YOU GUYS IN THE NEAR FUTURE FOR MY 94 325I AND AM SURE I AM GOING TO BE JUST AS HAPPY WITH THEM. KEEP UP THE GOOD WORK.

SETH F

Sent: Wednesday, July 21, 2004 9:43 PM
Subject: M3 GT rear wing extensions

Hi Doug

I was amazed, the motorsport international emblems arrived today (Wednesday) I have waited much longer than this for parts I ordered in the UK! I cant recommend you guys highly enough, thanks.

Barry J.

Sent: Sunday, July 18, 2004 5:43 PM
Subject: RE: Thank You for Shopping with Turner Motorsport

Doug,

Just wanted to let you know I've received everything from you that I had on order. Living here in Guam it's nice to have a shop back in the states who you can rely on to send you the correct part in an expedient manner. Again, thank you for all your help!

William

Sent: Friday, July 16, 2004 5:30 PM
Subject: Borla Exhaust

I wanted to thank you for your customer service and your follow up of my Borla exhaust order. I have completed the installation, and I am very happy! The Borla system's fit and finish exceeded my expectations!

Sincerely,

Kyle D.

Sent: Wednesday, July 07, 2004 3:44 PM
Subject: E36 318i Conforti Chip

To the TMS Crew,

First off, thanks for the quick shipping process. The TMS chip that I ordered was received in about four days from time of order, great service and professionalism from Doug. The instructions were given in good attention to detail. The whole installation took 15 minutes tops and what a difference for the finished product. I don't know how Jim C did it but he sure did.  I can notice power and torque at all ranges, especially after about 3k rpm, it screams. I would recommend anyone that wants a more responsive BMW to purchase the chip, you can't go wrong. Thank you for your help and I will surely be doing more business in the near future. If you all know of any more performance enhancements on the 318 please inform me b/c it is regularly put in autocross meets. Thanks Again!

Respectfully Submitted,

A.J. Scott
USMC

Sent: Friday, July 02, 2004 9:17 AM
Subject: Perfect custom header

I would like to thank TMS customer service (Doug Mahar) for suggesting that TMS fabricate a custom part to resolve a fitment problem with a header, and then putting forth a great deal of time and effort to make sure the custom part was a perfect bolt-on item delivered in very short order. I look forward to buying more performance items from TMS for my current and future BMWs.

S. Jackson

Sent: Wednesday, June 16, 2004 10:00 AM
Subject: Wow!

Kevin, Doug and Will- Thanks for taking care of me yesterday, I had a good time. The Cooper S pulley kit is great! Seems to add a lot of mid- range grunt. Even with the 90 degree heat and the A/C on I could tell the difference. Can’t wait to run it on a cool night! The car runs and sounds great as well.  

Thanks guys! 

Brant

Sent: Thursday, May 06, 2004 12:02 PM

Doug,

I just wanted to take a moment and send a big thank you to everyone at Turner Motor Sports for taking the time and resolving my Mini's problem. The ride home last night was one of the most enjoyable and relieving experiences I've had to date with my car. Knowing that my car is back in tip-top shape and running like a dream is a great feeling and I owe it all to you folks...

Thanks again and I'll keep you guys in mind when people ask me "who do you recommend for upgrading my Mini?" :-)

-Craig B

Sent: Tuesday, April 20, 2004 3:43 PM
To: Will Turner; Kevin Holmes; Doug Mahar
Subject: kudos

I just wanted to extend a thank you to you and your very valuable & knowledgeable staff for the fantastic work performed on my e36m3 recently.  I had my first track day this year yesterday at NHIS and the car handled with total predictability...that is, of course, until I started melting the tires (90 degrees ambient) I was having so much fun.

Please make sure that Stefan Foord acknowledges a copy of this email as well.  He is a valuable asset to Turner motorsport. We had a good chat about my car yesterday post session. I appreciate his work.

Will, give the man a raise!

Cheers,

Bruce B.

Sent: Wednesday, April 14, 2004 7:40 AM
Subject: Thanks Very Much

Will - 

Just a quick note to thank you and your staff for your efforts in getting my exhaust squared away, specifically with Drew in working some of the details with the techs. BMW of Nashville techs are real 'gearheads' and Jim the Master Tech you and Drew have talked to was actually sent to Germany by BMW NA to take part in a competition last year. They also gave me a 330Ci loaner vehicle to drive home. I think you can see the reason I drive from the Huntsville Alabama area 2 hours to Nashville to have my work done my car and my wife's 528i, especially since we have a BMW dealer here locally.

I got the FedEx notifications and the dealership is expecting them around 10:30 or so this morning. Your company definitely takes customer service to a high level. I'll be recommending you to our BMW owners in our club (as I have already) and purchasing more parts from you in the future (l/w flywheel and clutch --- already talked to Drew about them). I'll give you a quick call when all is installed and I've driven it back to Alabama to let you know how I like it and I'm sure I will.

Our club looks forward to seeing you at Barber later this year.

BTW, know anyone who wants to buy a Dinan exhaust for an E46? ;)

Best regards,

Glenn P.

Sent: Monday, March 08, 2004 2:44 PM
Subject: A Quick Thank You

Last Thursday (03/04/04) I placed an order for a UUC EVO 3 short shift kit and requested overnight delivery since I was preparing to change the clutch in my '89 325i which recently failed. The gentleman who took my order was efficient and polite and got my requested items out the door as promised and found it had been delivered the next day at 1:52pm. Over the weekend I made all the needed repairs to my car and I'm enjoying the new UUC short shift kit a lot. You folks at Turner Motorsport are top notch and run a great business. Thanks again for your help and best of luck to you in the 2004 racing season!

Kind regards,

Jonathan J.

Sent: Monday, March 01, 2004 9:59 PM
Subject: Re: Chip

Thanks Doug!  I'm recommending Turner Motorsport to all online at the forum I attend (50 M5 users) as I believe your chips and more importantly your service is far superior than Dinan & Superchips especially.

Thanks so much for the forwarding of the instruction manual, that's a really great help, will be taking the ECU out tomorrow.

Thanks again!

Kindest Regards,

Bradley S.

Sent: Wednesday, February 25, 2004 9:19 AM
Subject: Customer Service...

Drew,

Keep up the good work!

Sean C.

Sent: Friday, February 20, 2004 12:56 PM
Subject: Great Products and service

I own a 1997 328i and recently installed the Conforti Shark Injector and Intake Kit, as well as a Borla exhaust and a B & M sport shift kit. I am very impressed with the amount of performance I was able to gain for under $1500. The delivery was always fast.  I am planning on buying a suspension once I graduate college. 

Thanks TMS,

Gary

Sent: Friday, February 13, 2004 4:39 PM
Subject: Letter of Thanks

I feel compelled to share my outstanding experience with all of you.  I purchased via phone a Conforti intake kit for my 2003 325i last Friday. There are several different models on the market and many places I could buy it but I found your website to be very comprehensive, had the best price and the pre-sales phone support I received was exemplary. Your staff were very well versed on my needs and the installation for my car.  My order was processed quickly and I received it on time. I proceeded with the installation and found what I believed to be a part missing. Yesterday I called you to report this and within an hour I received a call from the manufacturer to help me figure out the problem. I called you this morning and learned the part would be drop-shipped to me and I received it just now.  I also had a nice discussion with one of your sales staff about my next purchase, an exhaust system.

Although my order experience didn't go perfectly, the assistance and attention I received leaves me with great satisfaction in dealing with your company, I shall be a loyal customer from now on and will tell all my friends about TMS as well. Thanks again and best of luck at the racetrack, I'll be rooting for you all.

Dean C.
San Francisco, CA

Sent: Wednesday, February 11, 2004 1:25 AM
Subject: Happy M3 man.

Just got done putting on my Supersprint exhaust, Shark injector and my intake, wow what a difference. Thank you guys for the performance, I will be a lifetime customer.

Josh A.
Sacramento, CA

Sent: Tuesday, January 20, 2004 6:26 PM
Subject: MULTIPLE ORDERS

Doug,

I have placed three separate orders with y'all. I have ordered the Conforti Cold Air Intake, the Shark Injector, and a Borla cat back system. On all orders I was very pleased with the help and knowledge. The delivery came exactly as promised. I recommend you to anyone looking for performance parts. I look forward to making many more purchases as my checkbook will allow.

P. Chappell

Doug,

hi, thanks for the smooth transaction and quick shipping! I'm looking forward on buying another item sometime soon :) thanks a lot!

Ronnie

Sent: Tuesday, January 06, 2004 8:32 PM
Subject: Shark Purchased Today ...wow!!!

Thanks to your team in Amesbury today, I purchased my first Shark for my 1999 - 323is (e36).

I installed it during work today and had a GREAT time driving home on I495. My wife actually had to call me to find out what was taking so long. She didn't know I was having the most fun I've had since I first purchased my BMW! I can't believe I didn't get a speeding ticket today!

I would definitely recommend this new product to all the 323is owners.

Sent: Monday, January 05, 2004 10:22 PM
Subject: Re: Planning to Buy H&R Springs

Doug,

Thanks for the advice...I'll order once I save my pennies in a few weeks and decide which spring.

You guys are the best.

Mike

Sent: Wednesday, December 31, 2003 7:00 PM
Subject: WOW!

Doug,

I want to thank you for the wonderful service that I have received. I ordered a performance chip for my 1987 M6 BMW from your website. The experience was really wonderful. You guys rate extremely high in customer satisfaction in my eyes. The order shipped on time and I was able to track it with no problem. It actually arrived a few hours earlier than noted on the Fed Ex tracking page.

I installed the chip immediately and took the car for a drive. I was totally amazed!! I am an old drag racer from the early 1960's (1962 Chevy 409). The difference in performance was truly amazing. It is still hard for me to imagine that just replacing a chip could result in such an increase in performance. Where were you guys back in the 60's?? Just kidding. I am now contemplating whether to install a chip in my wife's M5.

Thank you for the wonderful experience.

Respectfully,

W. Fennell

Sent: Tuesday, December 23, 2003 7:16 PM

Just a short note to pass on my compliments for the work of your shop and the advice and work of Kevin, who helped organize the best 'bang for the buck' performance package for my 2001 M3. I spent just over $9,000 with Turner Motor Sport, and was reluctant to spend so much, but I am thrilled with the car and the results.

Kevin was a great help in giving straight advice without a hard sell - based on your reputation and the resulting trust in Kevin's knowledge, I was comfortable splurging on the car and am thrilled with the results!

MH

2001 M3 Convertible, Leguna Seca Blue

 Sent: Wednesday, December 10, 2003 7:49 PM
 Subject: Borla Exhaust Order

Sent: Friday, December 12, 2003 4:04 PM

Thanks for the great product (Bilstein shocks), great price, and great service. I will recommend you.

Andrew

Sent: Tue 8/26/2003 2:55 PM

Thank you very much for the response. I can say with complete confidence that you guys, (Turner Motorsports) are the best online auto retailer out there. I have made purchases from many online auto retailers (specifically BMW aftermarket retailers). You guys @ Turner Motorpsorts are leaps and bounds above the rest. A class "a" business in an industry full of unprofessional retailers. Thank you for your timely and accurate communication and delivery.

Best Regards,

Doug,

Today I returned from a trip and noted that my cold air intake had arrived. I installed it without problems and it is more than I expected. Since I have other modifications to the engine, this was really the last thing I needed. Now the engine "breathes" better, and I really like the roar during upper RPM wide open throttle. THAT I didn't expect or notice until I accelerated onto the highway.

Since I am familiar with the E36 engine, I was able to succeed with the project, however, some of the pictures in the directions are quite dark and delayed my progress. This may prove confusing for others who are not E36-educated, so you may wish to lighten the colour for those customers.

Lastly, I want to thank you for the shipping credit you issued. The credit was provided since the cold air intake did not arrive last Friday as originally scheduled. Although you really didn't need to go that extra mile, it is appreciated.

I had always planned on buying only THIS intake, and this excellent customer service just proves why I bought it from the right company. Count on my promotion of your products with my car club friends. Please forward this e-mail to your President, and please confirm that you received this e-mail.

Thank you,

Michael N.
Atlanta, GA

Sent: Monday, September 29, 2003 5:32 PM
Subject: YOU ARE THE MAN!!!

Drew,

You rock!

-Daniel

Sent: Sunday, September 14, 2003 2:28 AM
Subject: Saying Thanks

Drew,

I just wanted to let you know that I received the Auberlen and Turner posters, along with the decals (which I wasn't expecting!) yesterday. Thanks alot for the help on installing the TMS chip, also. The car is a whole new animal! I'm loving it! Once I get further along in the modification process in turning the 325i into a track car, I will be looking to TMS for all of my needs. You have a life-long customer now. Once again, thank you.

Best Regards,

C. Russell

p.s. I watch all of the Speed TC races and faithfully cheer on TMS. GO BOYS!

Sent: Monday, July 28, 2003 3:32 PM
Subject: Fabulous

Will,

I ran the car at Nelson's Ledges all weekend. Cooked the other J-Stock E30 M3s!  Ran like a champ. Really a fabulous drive. Seat is tight but seems okay (I need a reason to lower my personal contribution to bhp/lb anyway.) Rest is really terrific. Good mix of balance, stick and tossability.

There was a TC Kline prepped E46 330 that was wicked fast (easily faster than us E30 M3s.) Any ideas on where the weaknesses in those cars are would be appreciated. In your opinion, was the wicked fast a function of driver, or was it something about the kinetics of that car? Seemed like he was running well ahead of the rest of us (I was turning 121s and he was 119s - everyone else was in the 124-125 range.)

Final question concerning tires. Given the car's setup, what would be good pressures to run (on average ... I realize brand, track, etc. all change the requirements, but a starting point would be helpful.)

Thanks again for pulling the car together. It was definitely worth the wait.

Rich