Turner Motorsport Shipping Policy

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Turner Motorsport strives to ship "In-Stock" orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. Turner Motorsport will only ship an order once it is 100% in stock. Turner Motorsport does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your Turner Motorsport Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. Turner Motorsport does not guarantee ship dates as delivery times are subject to change. All shipping times are based on our Monday through Friday business hours. Orders will not be shipped from our facility on Saturday or Sunday. Shipping Charges are non-refundable.

International Orders

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by Turner Motorsport will be charged to the customer. Turner Motorsport is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. Turner Motorsport is not responsible for fluctuations in currency value. International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by Turner Motorsport. Turner Motorsport is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, Turner Motorsport will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. Turner Motorsport will not be held responsible for any abandoned packages due to these circumstances.

Free Shipping Policy

Free Shipping On Orders $99 and Up:

Items marked with a 'Free Shipping On Orders $99 and Up' logo may qualify for free standard ground shipping to the contiguous United States (48 states) for most orders with a value greater or equal to $99.00 USD. Oversized products and direct ship products are excluded from this offer unless otherwise noted.

Free Shipping:

Items marked as 'Free Shipping' may qualify for free standard ground shipping to the contiguous United States (48 states). Oversized products and direct ship products are excluded from this offer unless otherwise noted.

Stock Status Policy

Received:

The product(s) on your order are in stock and should be processed by our shipping department within 24 hours excluding weekends (1 business day).

Wire Transfer:

You've opted to pay the balance of your order by bank or wire transfer. When the money is received from the sending bank or financial institution, your order will be processed.

Order Review:

Your order is currently under review by our Billing Department and we may contact you if additional information is needed to process the order. Once the review is complete your order will be submitted for processing.

Processing Error:

There is a payment discrepancy on your order that may have been caused due to an order revision or payment problem. The Turner Motorsport Billing Department will contact you to resolve the issue. Once payment is confirmed your order will be processed by the warehouse.

Waiting for ISC (In Store Credit):

Your replacement order has been placed, however we are waiting to receive your return so that we may process the payment on your replacement order.

Customer Service:

You have selected product(s) that requires Turner Motorsport to contact you prior to processing your order or we've encountered some problem with completing your order. Possible issues are changes in part applications, including parts that are no longer available, price changes, shipping issues and incomplete payment or other order information. We will contact you to verify necessary information and discuss alternatives.

Back Order:

One or more parts on your order are currently unavailable without an accurate ETA.

Extended Lead:

One or more parts on your order must be ordered from a supplier with an ETA exceeding thirty-one days.

Inventory Adjustment:

The physical counts for one or more of the products you have ordered is incorrect and replacement items must be ordered. The Turner Motorsport Customer Service Department will contact you if this error exists.

Holding:

Your order has been held because it cannot be completed by our automated system. This could be the result of a payment or shipping address problem. Your order is under review and you may be contacted by Turner Motorsport for additional information.

Product Inbound:

One or more products on your order are in route from a supplier. Your order will be ready for shipment as soon as the ordered parts arrive at our warehouse. Please review the ETA provided on your Account page for the expected ship date.

Warehouse Transfer:

One or more of your products on your order are in route to our warehouse and will be processed for shipment within 48 hours (2 business days) excluding weekends. Please review the ETA provided on your My Account page for the expected ship date.

Picking:

Your order is being picked by the warehouse for shipment. Orders cannot be revised at this stage in the ordering process.

Picked:

Your order has been picked and is ready for shipment once a shipping label is assigned. Orders cannot be revised at this stage in the ordering process.

World Ease:

Your order has been packaged and is awaiting pick-up from UPS. These bulk shipments are picked up by UPS on Wednesday and Friday every week at our location. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.

Direct Ship:

Your order has been submitted to the vendor. Once tracking information is provided from the vendor, your order will be updated on your account page, and the order will be marked shipped.

Direct Shipped:

A purchase receipt for your order has been received from the vendor. This order has now shipped from that vendor, and can no longer be revised.

Shipped:

Your order has been packaged and a shipping label has been assigned. Orders cannot be revised at this stage in the ordering process. The tracking status will not update until later in the evening or during the following day when the shipping carrier scans the items that are being shipped.


The policies listed above are subject to change at any time without notice.