Terms of Use

Order Acceptance: Turner Motorsport reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, Turner Motorsport may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.

If this is your first order with Turner Motorsport, it is required that your first order be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.

Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.

Special order and/or No Cancel-No Return items will require full non-refundable payment before the order is placed with our suppliers. Under no circumstances will this value be refundable in the event that the order does not ship due to customer cancellation or refusal at the time of delivery.

Orders containing any part marked as "Direct Ship", or any order with a status of "Direct Ship", cannot be cancelled once placed. These orders have open PO's with the vendors fulfilling the orders, and as such, cancellations cannot be processed. Our staff would be more than happy to provide RMA for any parts that are no longer needed, once they have been delivered.

Pricing or Typographical Errors - While Turner Motorsport strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, Turner Motorsport cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, Turner Motorsport reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, Turner Motorsport will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, Turner Motorsport may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.

Payment: All sales are prepaid. Acceptable forms of payment are Visa, Mastercard, Discover, American Express, PayPal and Affirm. Bank wire transfers are also offered as a convenience. We do not accept personal checks, company checks, money order or cash as payment and do not offer COD. All goods remain property of Turner Motorsport until payment is completed. A deposit is required on special orders. All International duties, taxes, and brokerage fees are the responsibility of the receiver.

Warranty: Turner Motorsport offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact Turner Motorsport in order to obtain RMA # for any warranty transaction.

Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty.

Items ordered with clearance pricing or "limited time sale" transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.

Due to the possible rapid failure or misdiagnosis of some products Turner Motorsport excludes the following products from the warranty above:
• Brake components* (Brake pads, rotors, etc.)
• Clutch Components* (Flywheels, disk, pressure plate, etc.)
• Electrical Components* (Sensors, switches, bulbs, etc.)
*In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.

All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). Turner Motorsport will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.

All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. Turner Motorsport does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and Turner Motorsport must return the product(s) at the expense of the customer.

Turner Motorsport is not responsible for any damages that may have occurred by using the products that we sell. Turner Motorsport does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by Turner Motorsport including labor or product coverage. Turner Motorsport will only replace the defective product that was originally purchased from Turner Motorsport, once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by Turner Motorsport under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. Turner Motorsport will only ship replacement products to the original address that the items were shipped to.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Click Here to see the Return Process

Gift Card Policy: Turner Motorsport Gift Cards may only be used for making purchases with Turner Motorsport. Gift Card balances cannot be redeemed for cash or applies as payments to any account unless required by law. Gift Cards and the value associated with that gift card will not be replaced if the card is lost, stolen or destroyed. This policy applies for both Turner Motorsport Gift Cards (plastic form) and Turner Motorsport Virtual Gift Cards alike.

Turner Motorsport Virtual Gift Cards can be claimed by the original buyer and can be sent as a gift to any recipient the original buyer wishes to send it to. All Turner Motorsport Virtual Gift Cards must be activated before it can be applied as payment towards an order. These Turner Motorsport Virtual Gift Cards are transmitted electronically through e-mail, and can be forwarded electronically to other parties at the discretion of the card owner.

Turner Motorsport highly recommends that all buyers keep the original gift card in their possession until the order is delivered. In the event that a refund is needed, all refunds are processed to the original payment method. Turner Motorsport will not replace the refunded value should the original card be misplaced or discarded.

All Turner Motorsport Gift Cards should be treated like cash and should be protected accordingly.

Site Security: Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Turner Motorsport.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

Copyrights and Intellectual Property: This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Product Disclaimer: Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local and environmental laws prior to ordering and installing a product. Turner Motorsport is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product.

As a racing organization, many products TMS sells, develops, and manufactures are intended for racing, competition, hobby, or off-road use. These products may not be used in violation of state, federal, provincial, or local laws. It becomes the sole responsibility of the Customer to ensure their vehicle conforms to all laws and regulations governing road use especially in regards to emissions and safety. By purchasing and installing these parts, the Customer acknowledges they are using the part(s) and vehicle in off-highway racing or hobby situations, and not for road or highway use.

TMS is located in the USA and does not have access to vehicles intended for other markets, including right hand drive (RHD) vehicles. TMS cannot confirm fitment on all parts in our catalog for non-US market or RHD cars. It is the vehicle owner's and/or purchaser's responsibility to confirm fitment accuracy prior to placing the order. TMS is not responsible if parts do not fit non-US market vehicles.

Damaged/Missing Items in Shipment - If you've received a damaged product you MUST notify the Customer Service Department (CSD) within twenty-one days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

If you are missing any products from your order, you MUST notify the CSD within thirty days of receiving the items.

If you fail to report damaged and/or missing items in your shipment within the timeframe outline above, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Replacement orders will be placed as soon as we are informed of the damaged package pending the authorization provided by the shipping carrier you have selected on the original order. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. Turner Motorsport will only provide replacement products for damaged or missing products. Turner Motorsport will not provide refunds for any damaged or missing product under any circumstances.

Shipping Charges are non-refundable.

Lost Packages: If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of Turner Motorsport. Turner Motorsport does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

Turner Motorsport will not provide refunds for any lost package under any circumstances.

Items ordered with clearance or "limited time sale" transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.

Shipping Charges are non-refundable.

Product Review Posting Guidelines: Turner Motorsport encourages our customers to share their personal feedback regarding the quality of the items ordered. We want customers to be able to make smart buying decisions based on the feedback shared by fellow buyers. Product feedback can be shared on Turnermotorsport.com, directly on the product details page. All product reviews submitted by customers will be reviewed to ensure that the Product Review Guidelines are being followed prior to being shared in a public setting.

Who can create product reviews?
• All customers who have purchased an item from Turnermotorsport.com are encouraged to share feedback regarding the quality of a product ordered.

What can be discussed in product reviews?
• Reviews must be focused solely on the product quality, performance, ease of install, etc.
• Customers should be specific while writing the review, and must explain why they like or dislike a product.
• Character limitation of 2000

What can not be discussed in product reviews?
• Profanity or distasteful comments.
• Off-topic or unrelated material (Transaction related issues, etc.).
• Vague comments that do not explain the product.
• Promotional content.
• Copyright protected material.
• Web links or hyperlinks


Should you feel that there is a quality or product safety concern, please contact us immediately at customerservice@turnermotorsport.com so that we may address your concerns.

The customer sharing product reviews is responsible for all of the content within the review. In the event that the customer review contains any copyright

protected information or material from another source, Turner Motorsport will not be held responsible, either directly or indirectly for any copyright violation. It is the customer's responsibility to share his or her personal product review, in his or her own words.

If you have any other questions or concerns, please Contact Us! 

What is product media?
• Product media is defined as any photo, video or pdf that may be shared on our website.

Who can share product media?
• All customers who have purchased an item from Turnermotorsport.com are encouraged to share media of the items ordered during or after installation.
What type of media can be shared?
• Customers must provide quality media of the product(s) if they wish for the media to be shared publicly.
• There is a minimum resolution of 800x600p and 72dpi for photos.
• The only document type that will be accepted will be PDF documents.

What media will not be accepted?
• Off-topic or unrelated media.
• Vague or poor quality media.
• Promotional content.
• Media with any form of "watermark" or "branding".
• Media that include any form of text or added artwork. (i.e. MEMES, etc.).
• Copyright protected material.
By sharing media with Turner Motorsport, the person or party responsible for sharing the media transfers the ownership of said media to Turner Motorsport. This content will be shared on the product page and/or marketing content that will be distributed by Turner Motorsport, as well as our distributors. In the event that the customer media(s) contains any copyright protected information or material from another source, Turner Motorsport will not be held responsible, either directly or indirectly for any copyright violation. It is the customer's responsibility to share his or her personal product media only.
In some cases, Turner Motorsport may modify user submitted material so that it can be shared on the product details page. Some cases may include, but are not limited to: Removal of competitor branding, stickers, trademarks or logos, as well as photo quality enhancements.
Should you feel that there is a quality or product safety concern, please contact us immediately at customerservice@turnermotorsport.com so that we may address your concerns.
If you have any other questions or concerns, please Contact Us! 

Privacy Policy: Customer agrees to TMS'’s Privacy Policy which can be viewed at http://www.turnermotorsport.com/t-privacy

Applicability:   These Terms and Conditions are applicable to all orders placed by the Customer, whether online, by telephone, or in person, including all future orders.

How to Reach Us: You can reach us via the phone, fax, or the Internet.
Phone (978) 388-7769
Fax: (978) 388-4202
E-mail: info@turnermotorsport.com
Web: http://www.turnermotorsport.com