Turner Motorsport Return Policy

We pride ourselves in being known as "the best in the business" when it comes to being your BMW parts supplier. We understand that from time to time you may need to return an item to us for exchange, refund or store credit. Below is our returns policy / procedure. We hope we can make this process as painless as possible. We reserve the right to charge a handling and restocking fee.

  • Returned parts must be in clean, unused, original condition, and returned to us in the manufacturer's original packaging.
  • We will not accept returns for refund after 30 days, only store credits will be issued for parts returned after 30 days.
  • There are absolutely no returns on Electrical or Special Order parts.

To submit a return or warranty request, please log into your account, click the "Orders" tab on the left menu and select the order that you'd like to make a return on. Our system will walk you through the return submission process. If you have any questions, please reach out to our Customer Service Team for assistance!

For additional questions or support with a return, please contact our Customer Service Team by phone, chat, or email.

1-800-280-6966

customerservice@turnermotorsport.com

Core Returns: On some products, the manufacturer offers a refund for your serviceable or rebuildable take-off part. The cost of your exchangeable part is built into the price of the new/replacement part, and once returned a credit is issued for this fee. This is known in the business as a core charge. Core charges and core returns allow the part manufacturer to more efficiently manufacture (or remanufacture) a part. It also gives you, the consumer, an incentive to return your worn out part for money back in your pocket. Common parts which often come with a core charge are starters, alternators, driveshafts, brake calipers, differentials, steering racks and pumps, and other similar parts.

The following guidelines should be followed when sending back a core:

  • Cores must be sent back in the original manufacturers box (the box you received the new part in).
  • The core must be the same exact part as the new part you received.
  • No credit will be given if the core received is damaged and/or comes back WITHOUT the manufacturer's box.

Cores (EXCEPT for Differentials and Driveshafts) should be sent to:

Turner Motorsport
1000 Seville Rd.
Wadsworth, OH 44281

For Differential and Driveshafts cores, or for any questions regarding core returns, please contact our Customer Service Department at 1-800-280-6966 ext 672 (978-388-7769 outside the US and Canada.)

Our Shipping & Receiving department does not accept packages without return authorization number. Please include a copy of your invoice with the returned package. Make sure you insure the package and ship it to:

Turner Motorsport
RETURN # [your RA number]
1000 Seville Rd.
Wadsworth, OH 44281